Hello, After discovering that when you deploy the updated Applications of certain Creative Cloud product, it leaves the older version of the application installed on the Mac. I have tried using the Creative Cloud Cleaner Tool to try to remove the older version of Premier Pro CC 2015 so that only the newest version Premier Pro CC 2015.3 is left on th. Delete the same ServiceConfig.xml file above (this may ask for elevation on Windows) Uninstall Adobe Creative Cloud Run the Adobe Creative Cloud Cleaner Tool Restart Download and install the Adobe Creative Cloud Desktop app from Adobe.com. The same file seems to be the root of the same issues on Mac OS. Work with Creative Suite 5 - 5.5 and older, Creative Cloud, and others. Clean up installation paths, remove registry entries, detect and manage leftover data in the system, check all the available drives, etc. Adobe Creative Suite Cleaner Tool 6.0.0.28 for Mac is available as a free download on our application library. The unique identifier for.
I used an earlier version of this tool, version 3.10.14 to help with an installation problem with the Adobe CS3 suite. That version seems no longer to be available. This current version only works on Mac OS X 10.11 El Capitan or above. That said, version 3 helped resolve the installation issues I was having with reinstalling CS3 last year. To run CS3 now, though, I needed a new serial number I got from Adobe (https://landing.adobe.com/en/na/products/creative-cloud/ctir-2113-exchange-serial-number-cs3-4.html#) using my old serial number, which no longer worked after I upgraded from OS X 10.9 Mavericks to El Capitan and then Sierra.For the time being at least my CS3 apps run on Sierra. I haven't tested High Sierra yet, so your mileage may vary. Interestingly, this tool is designed to remove files related to pre-release (beta) versions of Adobe software. But it works as well removing files that hamper running or reinstalling, as the description says, CS3 through CS6. This is a good thing for people who need to use older versions of their Adobe suite apps after upgrading the operating system. Why upgrading the OS causes problems for Adobe apps I don't know, but this tool helps resolve those issues. So does their proffering of new serial numbers, as mentioned above. The serial number means that I didn't have to reinstall CS3 after all to get it to run in Sierra. So I didn't need the Cleaner Tool this time around.Be sure to read the instructions carefully (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) before using this app. There are a number of steps that need to be followed in sequence. You will need the download versions of your software in order to reinstall it—the old DVDs no longer work. You can get CS3 here, https://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html, with your old serial number. I don't have links for CS4, 5 and 6. You'll have to dig them up yourself. ;-)
Creative Cloud for teams gives you access to the complete set of Adobe creative apps plus exclusive features designed to help your team get work done. You get a web-based Admin Console that makes it easy to manage licenses, advanced 24/7 tech support, and 1:1 Expert Services sessions. Run the CC Cleaner Tool for Mac OS. Restart your computer. Download the Adobe Creative Cloud Cleaner Tool for Mac: click the link to download the file - AdobeCreativeCloudCleanerTool.dmg. If you see a download or save file prompt, click Save File to download it on your computer. To run the Adobe CC Cleaner Tool.
The Adobe Creative Cloud (CC) Cleaner Tool helps resolve installation problems for several Adobe products, including Photoshop Elements and Adobe Premiere Elements. The tool removes installation records for prerelease installations of products and does not affect installations of previous versions of a product.
Follow these steps to use the Creative Cloud Cleaner Tool.
Back up all files stored in Adobe product directories, including custom plug-ins or profiles that you have installed.
2. Uninstall Photoshop Elements or Premiere Elements
Creative Cloud Removal Tool
- On Windows 8.1/8/7, choose Start > Control Panel > Programs > Programs and Features.
- Select the product that you want to remove, and click Remove or Uninstall.
- Follow the onscreen instructions to complete the uninstallation.
- In the Finder, navigate to Applications/Utilities/Adobe Installers.
- Double-click the uninstaller of the product you want to remove.
- Follow the onscreen instructions to complete the uninstallation.
Adobe Creative Cloud Cleaner Tool For Mac
- Download the Adobe Creative Cloud Cleaner Tool for Windows.Download
- Use Windows or a zip utility, such as WinZip, to extract the AdobeCreativeCloudCleanerTool.zip file.
- Double-click the Adobe_Creative_Cloud_Cleaner_Tool folder, and then double-click the Win folder.
- Right-click AdobeCreativecloudCleanerTool.exe and choose Run As Administrator.Note:If Run As Administrator is not available when you right-click, double-click AdobeCreativeCloudCleanerTool.exe to run it.
- Follow the onscreen instructions:
- Choose your language: Type E for English or J for Japanese, and then press Enter.
- Review the Adobe End-User License Agreement: Type Y to accept or N to decline (if you decline, the script stops). Press Enter.
- Select the product you want to remove: Type the number that corresponds to the product name, and then press Enter.
- Type Y to confirm that you want to remove the product, and then press Enter.
- When you see the message 'Adobe Creative Cloud Cleaner Tool completed successfully,' press Enter and restart your computer.
- Download the Adobe Creative Cloud Cleaner Tool for Macintosh.Download
- Double-click AdobeCreativeCloudCleanerTool.zip to extract the AdobeCreativeCloudCleanerTool.dmg.
- Double-click the AdobeCreativeCloudCleanerTool.dmg file.
- You are shown a message prompting you to confirm whether you want to open the file. Click Open.
- As Adobe Creative Cloud Cleaner Tool require permissions to make changes on your computer, you are prompted to enter the user name and password.Enter the user name and password of a user account with administrative privileges.
- On the License Agreement screen, choose your preferred language, read the license agreement, and click Accept.Note:The End-User License Agreement is displayed in English or Japanese depending on the language setting of the Root user account.
- On the Adobe Creative Cloud Cleaner Tool window, select the version of the product you want to remove from the menu in the upper-right corner of the script window.
- Select the product you want to clean up from the table, and then click Cleanup Selected. (Click Clean All to clean up all installer-related files for the version of the CC or CS product you chose in Step 7.)
- When you see the message 'Adobe Creative Cloud Cleaner Tool completed successfully,' click Quit and restart your computer.
4. Verify that the Adobe CC Cleaner Tool completed successfully
- In a text editor, such as WordPad, open Adobe Creative Cloud Cleaner Tool.log. The location of this file depends on your operating system:
- Windows Vista or 7: C:Users[user name]
- Windows XP: C:Documents and Settings[user name]
- Review the log file entries. If any of the entries indicate failure, contact us.
- In a text editor, such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.
- Review the log file entries. If any of the entries indicate failure, contact us.
Once you've successfully run the Creative Cloud Cleaner Tool, install your product.
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